1616 Howard Street, Detroit, MI 48216

The Monkey Duo ® Warehouse

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the shipping charges for orders from your store?

Our shipping costs are $4.99 per order. But it’s FREE when your order total is $40 or more.

How long will delivery take?

After we receive your order, it can take about 1-3 business days to get it ready for shipping. After it has left our warehouse, it will take another 2-5 business days for you to receive it.

Which payment methods do you accept?

You can place your orders with your creditcard such as VISA or MasterCard. Or you can checkout and pay with Paypal where you can use all sorts of payment methods.

How do I start a return request?

We offer a 14 day refund period to all our customers. This period will start from the day you receive your order. Send an email to contact@monkeyduo.com or use the contact form on this page.

Is it possible to customize or personalize my order?

For most of our products, OF COURSE! Most of our products are made to order and are therefore able to be customized. After you made your order, please contact us immediately and tell us how you would like it.

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